Correos Express launches the most complete tool for guaranteeing the delivery of online purchases
Correos Express (Grupo CORREOS) launches three new services for improving the quality of the deliveries to ecommerce buyers: the immediate localization of the addressees, the proactive management of incidences, and the prediction of the time range for the delivery in all of Spain.
With the Addressees Immediate Localization service (LID in Spanish), which is installed in all the drivers’ portable PDA terminals, an automatic communication is established with the addressee in case that an incidence were to happen, such as the lack of domicile or a wrong address. In this way, the person who is going to receive the delivery has the possibility of agreeing with the delivery person a solution, and this on the same place and at the same time when the incidence is recorded.
The LID service works on all the products commercialized by Correos Express, either on the Paq10, for deliveries by 10:00 am; on Paq14, for deliveries by 2:00 pm; and on Paq24, for deliveries before 24 hours since the shipment. The only requirement for taking advantage of the Lid service is to include on the order the addressee’s mobile number, so that delivery men can locate him or her.
The second service offered by Correos Express is the proactive management of incidents for all unforeseen situations in which it is not possible to make the delivery for the first time. When an incidence is communicated to the system, the customer is told about it and a second attempt for delivery is agreed by phone with him or her as soon as possible.
Furthermore, in order to improve the quality of the shipments and reduce the waiting time for addressees, Correos Express offers to its customers the possibility of predicting the delivery time range within which the delivery will take place, offering to the addressee a time range of two hours, within which his or her shipment will be delivered at the indicated address.
Correos Express offers all these solutions as an answer to the new requirements which ecommerce customers have, as they demand more personalized and accurate services, and thanks to having a delivery fleet which is totally equipped with georeferencing appliances and with the latest PDA model.
The most comprehensive packaging offer in the market
Correos Express, the affiliated company of Grupo Correos for express packaging, offers three express packaging products for guaranteed deliveries in less than 24 hours; Paq 10, for deliveries which take place by 10:00 am; Paq 14, for those deliveries by 2:00 pm; and Paq 24, for deliveries which take place in less than 24 hours. For its part, Correos fulfills the Group’s packaging offer with the Paq 48 and the Paq 72; in those cases, the shipments are delivered in less than 48 and 72 hours since they are collected, respectively.
In this way, the public has at its disposal a coordinated portfolio, with five products, which answers all term requirements from customers. With this comprehensive packaging service, Grupo Correos progresses further toward its goal of becoming the best provider of physical, electronic, and packaging services within the Spanish market.
Grupo Correos /Grupo SEPI
Grupo Correos belongs to Grupo SEPI, a corporate holding which includes a total of 16 state-owned companies in which it has direct, majority shareholding participations, with a final workforce of more than 75,000 professionals in 2012; the Spanish state-owned television and radio corporation, Corporación Radiotelevisión Española, which is attached to SEPI, and one public foundation. Equally, SEPI has direct minority shareholdings in a further nine companies, and indirect shareholdings in more than one hundred companies.Correos Express is the affiliated company for express delivery of documentation and packaging of Grupo Correos. This company is committed with a business model based on having its own delegations, which provides it with a high degree of agility in managing the deliveries. It has 52 delegations, 1,800 vehicles, and 3,000 professionals.
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